A customer who waits too long may leave the chat, delay the purchase or buy elsewhere.
Kuba Premium
AI that knows your store and replies on WhatsApp like your team would.
Kuba Premium adds an AI assistant to your WhatsApp platform. It retrieves the right context in real time, replies to customers 24/7, suggests products, classifies conversations and adapts to your brand’s tone of voice.
€80/month · 7 days free · cancel anytime
Context retrieval · Custom prompt · Orders and shipping · Policies and FAQ · White-label widget
The problem
Customer service does not stall because you lack customers. It stalls because the same questions keep coming in.
Every day your team answers repetitive requests: sizing, availability, shipping, returns, payments, delivery times, discount codes, order status. They matter — but handling them manually slows everything down.
Many chats do not need strategy — they need up-to-date context and a precise answer.
Customer service spends time on simple requests instead of focusing on important cases.
Without organised chats you lose priority, history, requests and sales opportunities.
Kuba Premium AI
Every reply starts from context, not canned phrases.
Kuba does not only read the last message. When a customer writes, the AI retrieves relevant information in real time from your store, orders, conversation history, catalogue, policies and FAQ. Then it generates a reply aligned with your rules and brand tone.
AI context engine
The value is not random replies. The value is knowing what to retrieve, what to ignore, which tone to use and when to make room for your team.
- retrieval
- prompt
- tone
- handoff
How it works
Simple to understand, powerful to use.
Every conversation follows a clear path: inbound message, context retrieval, relevant information selection, natural reply.
- 01 The customer writes
They may ask where an order is, if a size is available, how returns work or which product to choose.
- 02 Kuba retrieves context
The AI looks only for useful information: orders, shipping, catalogue, product pages, policies, FAQ and conversation history.
- 03 The AI replies
When it has what it needs, it replies in a specific, relevant way that matches your configured tone of voice.
- 04 Your team stays in control
You set instructions via Prompt, monitor usage and step into conversations when needed.
“Where is my order #1234?”
→ Kuba retrieves order and shipping status.
“What is your return policy?”
→ Kuba reads your returns page and answers with the correct details.
“Do you have size M in stock?”
→ Kuba checks the catalogue and product availability.
What’s included
Four features that change how you run WhatsApp.
Kuba Premium adds operational intelligence to the platform: not just automations, but an assistant that helps customers and your team.
The AI can reply on its own to inbound messages 24/7, using your ecommerce context and the instructions you define in the Prompt.
- Answers to frequent questions
- Support on orders and shipping
- Policies, products and FAQ from your site
- Configurable tone of voice
The assistant can recommend products aligned with your catalogue, availability and the customer’s request — useful for alternatives, sizes, colours, similar items or pre-purchase advice.
- Helps pre-sales
- Reduces hesitation
- Turns questions into commercial conversations
Kuba can automatically organise conversations into categories so the team sees what is happening: orders, returns, shipping, payments, pre-sales, technical support, feedback.
- Cleaner inbox
- Clearer priorities
- Fewer missed chats
With Kuba Premium your WhatsApp widget can appear white-label, without showing “Powered by Kuba”.
- More on-brand experience
- Cleaner widget
- Better visual continuity on your site
Control
Write instructions the way you would brief a new teammate.
Configuration centres on the Prompt: a space where you write in natural language everything you want the AI to know or do. No technical language required.
Write rules, preferences and instructions such as “always use formal address”, “reply in a direct, friendly way”, “do not discuss wholesale pricing”.
Adapt tone, register and style to how your brand already speaks to customers.
Add explicit details such as size charts, internal rules, exceptions or commercial guidance.
When context is available, the AI can help with order status, tracking, shipping, returns and post-purchase requests.
The AI replies to inbound messages. To send automatic messages before the customer writes, use Flows.
AI messages count toward your monthly plan together with flows and broadcasts. Monitor usage in Settings → Subscription.
Use cases
From “what size should I get?” to “where is my order?” — without flooding your team.
Where Kuba Premium pays off quickly in ecommerce.
The customer asks before buying: fit, colour, materials, availability or an alternative product.
Customer
Does this dress run small?
Kuba AI
Happy to help. I can check the product information available and help you choose the right size.
The customer asks where the parcel is or wants delivery and tracking details.
Customer
Where is my order #1234?
Kuba AI
I am checking the order and shipping information available so I can update you correctly.
The customer asks about exchanges, returns, timelines, conditions or steps.
Customer
How do returns work?
Kuba AI
I will explain the process based on our current policy — timelines, conditions and steps to follow.
The requested product is unavailable or the customer wants something similar.
Customer
Do you have something similar in black?
Kuba AI
I can look for available alternatives in the catalogue closest in style, colour and stock.
The customer asks for information already on pages, FAQ or company content.
Customer
How long does shipping take?
Kuba AI
I will pull the latest information from your shipping policy and reply with the correct timelines.
During launches, sales or peak season the AI can handle many parallel chats without slowing the team.
Customer
Is this product still available?
Kuba AI
I will check the catalogue information available and help you right away.
Setup
Start the trial, set your Prompt, begin replying.
Activate Kuba Premium from the AI section in the main menu. Try it free for 7 days — the assistant is ready in seconds.
Prefer help setting it up? Book a demo — a consultant can help with your first use cases.
Book a demo- 01 Open the AI section
From the main menu go to Artificial Intelligence.
- 02 Activate Premium
Start the free Kuba Premium trial. After activation the AI is ready in seconds.
- 03 Enable automatic replies
Manage automatic replies from the dedicated section.
- 04 Write your Prompt
Define tone, rules, limits, instructions and useful information so the assistant replies like a team member.
- 05 Monitor usage
Check messages and plan usage in Settings → Subscription.
Pricing
Try it for 7 days. Then decide if you keep it.
Kuba Premium is an optional add-on to your base plan. Try it free for 7 days, then +€80/month. You can turn it off yourself anytime.
Kuba Premium
+€80/month
- 24/7 AI automatic replies
- Context retrieval from store, orders and conversations
- Product suggestions
- Chat classification
- Prompt and tone of voice
- Policies, FAQ and product pages
- White-label WhatsApp widget
- Customer service support
Kuba Premium is optional. AI messages count toward your monthly plan total, together with flows and broadcasts.
Technical deep-dive
Are you a nerd?
See how Kuba AI works under the hood.
Want to understand context retrieval, prompts, store data, orders, policies, FAQ, conversation history and sending limits? We published a full technical guide on configuration, behaviour and use cases.
Read the technical guideFAQ
Frequently asked questions about Kuba Premium.
Is Kuba Premium included in the base plan? +
No. It is an optional €80/month add-on with a 7-day free trial.
How do I activate it? +
Go to the AI section in the main menu and start the Premium trial. The assistant is ready in seconds.
Does the AI always reply to customers? +
It can reply to inbound messages 24/7 when it has enough information and context. When human control is needed, your team can step in.
Where does it get information from? +
It retrieves relevant information in real time from your store, orders, shipping, catalogue, product pages, policies, FAQ and conversation history.
Can I choose the tone of voice? +
Yes. Configure the Prompt in natural language to set tone, register, style and behaviour rules.
Can it recommend products? +
Yes. It can suggest products aligned with your catalogue, the customer’s request and available context.
Can it help with orders and shipping? +
Yes, when information is available. It can support order status, tracking, shipping, returns and policy questions.
Can it send promotional messages on its own? +
No. The AI replies to inbound messages. For automatic or proactive messages use Flows and Broadcasts.
Is there a limit on AI messages? +
The AI has no separate limit, but messages sent by the AI count toward your monthly plan total, together with flows and broadcasts.
Can I turn it off? +
Yes. Kuba Premium is optional and you can cancel it yourself.
Does it replace customer service? +
No. It reduces repetitive requests and supports the team, but should not replace human handling in delicate or complex cases.
Try Kuba Premium
Let AI handle repetitive questions. Keep the conversations that matter for your team.
Try Kuba Premium for 7 days and see how WhatsApp chat management changes for your ecommerce store.
7 days free · +€80/month after trial · cancel anytime